Refund policy

At Opalco, we take care to ensure that every order is packed correctly and delivered in good condition. Because our products include skincare, personal-care and wellness products, we cannot accept returns of products that have been opened, used or had their seals removed.

Reporting an Order Problem

Please inspect your order immediately after receiving it. If an item is damaged, defective, missing or different from what you ordered, contact us within 48 hours of delivery.

Send us:

Your order number
A clear photograph or video of the item
A photograph of the packaging and delivery label
A brief explanation of the problem

Please keep the item and its original packaging while we review your request.

Eligible Returns and Replacements

A return, replacement or refund may be approved when:

The wrong product was delivered
The product arrived damaged or defective
An item was missing from the order
An unopened and sealed product is approved for return by Opalco

A return must be authorised by Opalco before the product is sent back. Products returned without prior approval may not be accepted.

Products We Cannot Accept

For hygiene and safety reasons, we cannot accept:

Opened or used skincare, cosmetic, feminine-care or wellness products
Products with broken or removed seals
Products damaged after delivery
Items returned because of personal preference, scent, texture or individual results
Sale items, promotional gifts or gift cards, unless damaged or supplied incorrectly

Results vary between individuals. Dissatisfaction with personal results does not automatically qualify an order for a refund.

Allergies and Skin Sensitivity

Customers are responsible for reviewing product ingredients before use. We recommend performing a patch test before applying any new skincare product fully. Stop using a product if irritation occurs and seek appropriate medical advice when necessary.

A personal allergy, sensitivity or reaction does not automatically qualify for a refund unless the product was defective or incorrectly supplied. This does not affect any rights available under applicable law.

Order Cancellations

Orders may only be cancelled before they have been prepared or dispatched. Once an order has been dispatched, it cannot be cancelled.

Return Delivery Costs

If Opalco supplied an incorrect, damaged or defective item, we will arrange or cover the approved return or replacement delivery.

For any other approved return, the customer is responsible for the return delivery cost. Original delivery charges are not refundable unless the error was ours.

Refunds

Once an approved return is received and inspected, we will notify you of the decision. Approved refunds will be issued to the original payment method.

Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.

Business: Opalco, operated by Opal Cosmetics
Email: opal.co97@gmail.com
Telephone/WhatsApp: +233 50 966 2406 or +233 54 323 2345
Address: Naa Shika Villa, Richmond Street, Accra, Ghana

Country/region

Refund policy